Frequently asked questions

How does Banana Splash work?

Banana Splash uses a mobile visitor’s behavior to send a personalized call to action. These calls-to-action provide a better experience for your customer and deliver more revenues and higher ROI.

Can I Install Banana Splash via the Google Tag Manager?

Installing Banana Splash on your Google Tag Manager is super easy to do.
1. In Google tag Manager click “new” then pick “tag” from the drop down menu.
2. Enter “Banana Splash” as the tag name, and choose “custom HTML tag.”
3. Paste the Banana Splash shortcode into the HTML field.
4. Click on “+Add” from the firing rules on the top right corner.
5. Make sure to click on “all pages” so that Banana Splash has the option to load on all pages (Later you can segment which individual pages on the Banana Splash dashboard).
6. Save the new tag, and make sure to click on “publish”.
7. Your Banana Splash snippet of code is now installed.

Will Banana Splash slow my site down?

No. Banana Splash is an independent platform that will not have any impact on your loading time.

How do I insert the Banana Splash shortcode on my site?

Adding the shortcode to your site is an easy, one-minute process. Hover over the gear icon and click “Implement”, then copy the code that appears and paste it right before your closing tag.

Where do I update my email notification preferences?

On the dashboard Hover over the gear icon at the top right corner and select “users” from the dropdown menu.

Now choose when you would like to get updates and notifications about your campaigns: immediately, daily or weekly.

What are your security protocols at Banana splash?

Your site and visitor data is safe with Banana Splash. At Banana Splash we take extra care in making sure everything is safe, protected and backed up.

We use Amazon Web Services, which are built to satisfy the requirements of the most security-sensitive organizations.

Feel free to reach out to us if you have any more questions.

I have a different CMS. Can I still use Banana Splash?

Yes. Banana Splash works with every CMS. Shoot us an email at: contact@banana-splash.com with the name of your CMS, and we’ll be sure to help you out right away.

Does Banana Splash support all devices and mobile sites?

Banana Splash works and supports all mobile sites and devices.

How do I change my password?

In the dashboard hover over the “gear” icon at the top right corner. Select “settings” and then change your password.

How do I segment the splash to appear on specific pages and not the entire site?

Your splashes can appear on all pages, or be segmented to certain pages on the site. To customize the pages your splash appears on, click on “Pages” in your dashboard and choose the pages you’d like it to appear on.

What options do I have for segmentation?

Banana Splash currently offers 11 powerful segmentation tools that can be controlled and customized on the main dashboard.

Splashes can be segmented to geographical locations, time of day, by visitors’ behavior and flow, the pages they have seen, the amount of time they have spent on your site, and much more.

Can I cancel my Banana Splash subscription?

Yes. If you cancel within the first 30 days, you will receive a full refund. If you cancel after the 30 day period, you won’t be charged on the next billing cycle.